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  • Q. The products doesn't work to the switch of the remote control. What can I do?

    There are many sensors in the Nuga products with the advanced technology, and they are sometimes sensitive to the humidity and temperature. Try turning the switch off for three seconds and then turning it back on. Or disconnect the connecting jack and reconnecting the device. Please contact the after service center or the place of purchase if problems should persist.


  • Q. It didn't happen at first, but my Nuga Best started producing noise?

    You can find many reasons for noise, but in many cases, it is because it doesn’t meet the balance with the floor. But if it is a fine noise, please call our after service center or the place of purchase to have it fixed.

  • Q. I want to know more about the electromagnetic wave interception functions.

    The Nuga Best and Nuga Jinpum have an automatic electromagnetic wave interception functions, and this function can be activated by turning on the electromagnetic switch


  • Q. The power won't turn on.
  • All of Nuga’s products are safely designed to go out of power as the over current protective device for customer safety. The power fuse can blow out in these circumstances, so please contact the department of your purchase.

  • Q. I'm not familiar with the "tourmanium ceramic' and am curious about what it is.

    Tourmanium, developed for the first time in the world by Nuga Medical Co., is literally the ‘Mysterious Rock of Life.’ Its production process requires grinding into fine powder form Tourmaline, natural Germanium, Volcanic Rocks, and Elan rocks, then vacuum dry these powders, wind sift them to obtain extra fine powder, which then is formed into molds, then baked in oven at over 1,300 °C. Although no coating is used on this composite stone, each disk has a shiny surface and produces mystical life-giving effects'


  • Q: should I consult with a doctor before using NM-5000?

    3. Please consult your physician before using the therapeutic bed NM-5000, you should not use the therapeutic bed if you have any of the following conditions: 1. Malignant Tumor 2. High fever 3. Epilepsy Seizures 4. Pregnant Women 5. Skin Disease 6. Fatigue 7. Perception Difficulty 8. Severe Memory Loss/ Amnesia


  • Q. Terms of Use of this Web Site

    Please click here to see the full text
  • Q. Warranty Information

    Please click here to see the full text


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